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Shipping policy

Last updated: 18, March, 2026

We ship orders within Australia and New Zealand only.

Order Processing

Please allow 1–3 business days for your order to be processed before dispatch. During sale periods, product launches, public holidays, or peak periods, processing times may be longer.

Orders are processed on business days only and are not dispatched on weekends or public holidays.

Shipping Within Australia

Shipping rates and available delivery options will be shown at checkout.

From time to time, we may offer free shipping promotions. Where available, free shipping will be applied on the terms displayed at checkout or as otherwise advertised.

Estimated delivery times within Australia

  • Standard Shipping: approximately 5–15 business days after dispatch

  • Express Shipping: approximately 2–5 business days after dispatch

Delivery times are estimates only and may vary depending on your location, local carrier network, weather events, and seasonal demand.

Shipping to New Zealand

We ship to New Zealand only outside Australia.

Shipping rates and available delivery options will be shown at checkout.

From time to time, we may offer free shipping promotions for New Zealand orders. Where available, free shipping will be applied on the terms displayed at checkout or as otherwise advertised.

Estimated delivery times to New Zealand

  • Standard Shipping: approximately 5–15 business days after dispatch

  • Express Shipping: approximately 2–5 business days after dispatch

Delivery times are estimates only and may vary depending on customs processing, carrier conditions, weather events, and destination.

Shipping Charges

Shipping charges are calculated at checkout based on your delivery address, selected shipping method, and order value.

Any free shipping offer, if available, is subject to change or withdrawal at any time.

Order Changes

Please ensure your shipping address and order details are correct before completing checkout.

Once an order has been placed, we may not be able to change or cancel it, including updating the shipping address, changing items, or changing the shipping method.

Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details, where available.

It is your responsibility to monitor tracking updates and ensure the delivery details provided are correct.

Delivery Delays

All delivery timeframes are estimates only and are not guaranteed.

We are not responsible for delays caused by shipping carriers, incorrect address details, customs processing, weather events, public holidays, or other events outside our reasonable control.

Customs, Duties and Taxes

Orders shipped to New Zealand may be subject to customs duties, taxes, import charges, or other fees imposed by local authorities.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Incorrect Address / Returned Parcels

If an order is returned to us due to an incorrect or incomplete address, failed delivery, or failure to collect the parcel, we may contact you to arrange re-delivery. Additional shipping charges may apply.

If you no longer wish to receive the order, any refund will be handled in accordance with our Returns & Refunds Policy.

Lost or Delayed Parcels

If your parcel appears to be lost or significantly delayed, please contact us at hello@jolyn.au and include your order number.

We will work with the shipping carrier to investigate the issue. Investigation timeframes are determined by the carrier.

Contact

For any shipping questions, please contact:

JOLYN Australia
Email: hello@jolyn.au