Refund policy

We accept returns for eligible items purchased through the JOLYN Australia online store, subject to the conditions below.

Change of Mind Returns

You may request a change-of-mind return within 14 days of delivery. Approved returns will be refunded to the original payment method.

 To be eligible for a change-of-mind return, items must be:

• Unworn, unused, and unwashed
• In original condition
• Free from marks, stains, perfume, deodorant, and odours
• With all original tags attached
• With the hygienic liner intact
• Accompanied by proof of purchase

For hygiene reasons, swimwear must be tried on over underwear only. Returns that do not meet these conditions may not be accepted.

Free returns are available for defective products.

 

Final Sale Items

Items marked FINAL SALE are not eligible for change-of-mind return, refund, or exchange. However, nothing in this policy excludes your rights under the Australian Consumer Law.

Exchanges

We do not offer exchanges for change-of-mind returns.

If you would like a different size, style, or colour, please place a new order and return your original item if it meets the return conditions.

If your item is faulty, damaged, incorrect, or does not meet a consumer guarantee under the Australian Consumer Law, you may be entitled to a repair, replacement, or refund.

Faulty, Damaged, or Incorrect Items

Please inspect your order upon arrival and contact us as soon as reasonably possible if you receive a faulty, damaged, or incorrect item.

Please contact us at hello@jolyn.au with:

• Your order number
• A description of the issue
• Clear photos of the item

 If your item has a fault or does not meet a consumer guarantee under the Australian Consumer Law, you may be entitled to a repair, replacement, or refund.

 

Return Shipping

For change-of-mind returns, return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable.

 We recommend using a tracked shipping service, as JOLYN Australia is not responsible for returns lost in transit.

 If a returned item is confirmed to be faulty, damaged, incorrect, or does not meet a consumer guarantee under the Australian Consumer Law, your rights under the Australian Consumer Law apply.

 

How to Start a Return

To request a return, please contact hello@jolyn.au.

Returns should be sent to:

PO box 470

Stanhope Gardens

NSW 2768

 Please include:

Your order number

Full name

Contact details

Reason for return

Items sent back without first contacting us may not be accepted for change-of-mind returns.

 

Refunds

Once we receive and inspect your return, we will notify you whether your return has been approved.

If approved, refunds will be issued to your original payment method. Please allow up to 10 business days for processing after approval. Your bank or payment provider may take additional time to complete the transaction.

Non-Returnable Items

The following items are not eligible for change-of-mind return:

•  FINAL SALE items
• Gift cards
• Items returned without tags or hygienic liner
• Items showing signs of wear, washing, misuse, stains, or odours

 

Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

If a product has a major problem, you are entitled to choose a refund or replacement. If a product has a minor problem, we may repair the item within a reasonable time. If we cannot do so, you may be entitled to a refund or replacement.

 

To request a return, please log in to your customer account and request a return on the relevant order.

To request a return, click here