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Terms of service

Last updated: 18, March, 2026

OVERVIEW

This website is operated by JOLYN Australia. Throughout the site, the terms “we”, “us” and “our” refer to JOLYN Australia. We operate this website and online store, including all related information, content, features, tools, products and services, to provide you with our online shopping services (the “Services”).

Our store is hosted on Shopify, which enables us to offer the Services to you.

By accessing or using our Services, including visiting our website or purchasing from our store, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree, you must not use our Services.

 

1. ACCESS AND USE

By using our Services, you confirm that you are at least the age of majority in your state or territory of residence, or that you have consented to any minor dependants using the Services under your supervision.

You agree to use the Services only for lawful purposes and in accordance with these Terms.

2. ACCOUNT INFORMATION

To access certain features or make a purchase, you may be required to provide information including your name, email address, billing address, shipping address and payment details.

You agree that all information you provide is true, accurate, current and complete. You are responsible for maintaining the confidentiality of your account details and for all activity under your account.

3. PRODUCTS

We make reasonable efforts to display product descriptions, colours and images as accurately as possible. However, we cannot guarantee that your device will display colours or product appearance exactly as they are in real life.

All product descriptions, prices and availability are subject to change at any time without notice. We reserve the right to discontinue products or limit quantities at our discretion.

4. ORDERS

When you place an order, you are making an offer to purchase our products. We reserve the right to accept or reject any order for any reason.

Your order is not accepted until we confirm it. If we cancel or change an order after it is placed, we will attempt to contact you using the details provided at checkout.

You must review your order carefully before submitting it. Once an order has been accepted, we may not be able to cancel or amend it.

5. PRICES AND PAYMENT

All prices shown on the website are in Australian Dollars (AUD) unless otherwise stated.

Prices, promotions and discounts may change without notice. Unless otherwise stated, prices do not include shipping charges, customs duties, taxes or other government charges.

You agree to provide current, complete and accurate purchase and payment information for all orders placed through our store.

6. SHIPPING AND DELIVERY

Delivery times provided on our website are estimates only and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs, or events outside our reasonable control.

Risk in the products passes to you upon delivery to the address provided in your order, to the extent permitted by law.

7. RETURNS, REFUNDS AND CONSUMER RIGHTS

Our Returns & Refunds Policy here forms part of these Terms.

Nothing in these Terms excludes, restricts or modifies any rights you may have under the Australian Consumer Law, including any consumer guarantees that apply to goods supplied through our Services.

Where a product has a major failure, you may be entitled to a refund or replacement. Where a product has a minor failure, you may be entitled to have the product repaired, replaced or refunded in accordance with the Australian Consumer Law.

8. INTELLECTUAL PROPERTY

All content on this website, including text, graphics, logos, icons, images, videos, product descriptions and website design, is owned by or licensed to JOLYN Australia and is protected by applicable intellectual property laws.

You may use the Services for your personal, non-commercial use only. You must not reproduce, copy, distribute, modify, publish, display, transmit, scrape, or otherwise exploit any part of the Services without our prior written consent.

9. OPTIONAL TOOLS AND THIRD-PARTY SERVICES

We may provide access to tools or services operated by third parties. These are provided for your convenience only.

We do not control and are not responsible for third-party tools, services or websites, including their content, terms or privacy practices. Your use of such tools or services is at your own risk.

10. THIRD-PARTY LINKS

Our Services may contain links to third-party websites or services. We are not responsible for the content, accuracy or availability of any third-party websites.

Accessing third-party websites is at your own risk. You should review their terms and privacy policies before using them.

11. PRIVACY

Your submission of personal information through the Services is governed by our Privacy Policy here.

Because our store is hosted by Shopify, certain personal information may also be collected and processed by Shopify in order to operate the store and provide checkout, payment, security and related services.

12. FEEDBACK AND USER CONTENT

If you submit reviews, comments, suggestions, ideas or other content to us, you grant us a non-exclusive, worldwide, royalty-free, transferable licence to use, reproduce, publish, adapt and display that content for the purpose of operating, promoting and improving our Services.

You confirm that any content you submit:

  • is accurate

  • does not infringe any third-party rights

  • is not unlawful, misleading, defamatory, abusive, obscene or otherwise objectionable

  • does not contain malicious code or harmful material

We may remove or refuse to publish content at our discretion.

13. ERRORS AND OMISSIONS

Occasionally there may be errors, inaccuracies or omissions on our website relating to product descriptions, pricing, promotions, shipping charges, delivery times or availability.

We reserve the right to correct such errors and to change or update information or cancel orders where necessary, including after an order has been submitted.

14. PROHIBITED USES

You must not use the Services:

  • for any unlawful purpose

  • to violate any applicable laws or regulations

  • to infringe our intellectual property rights or the rights of others

  • to upload malicious code or interfere with the security or operation of the Services

  • to scrape, crawl, spider, harvest data from, or use automated means to access the Services without our written consent

  • to submit false, misleading or fraudulent information

  • to harass, abuse, threaten or harm any person

We may suspend or terminate access to the Services if you breach these Terms.

15. AGENT AND AUTOMATED ACCESS

You must not use bots, scraping tools, agentic AI systems, or other automated means to access or interact with the Services without our prior written permission.

Where we permit automated access, we may impose technical or operational conditions, and we may withdraw permission at any time.

16. DISCLAIMER

To the maximum extent permitted by law, the Services are provided on an “as is” and “as available” basis.

We do not guarantee that the Services will be uninterrupted, secure or error-free, or that all information made available through the Services will always be accurate, complete or current.

Nothing in these Terms excludes any rights, guarantees or remedies that cannot lawfully be excluded under the Australian Consumer Law or other applicable law.

17. LIMITATION OF LIABILITY

To the maximum extent permitted by law, we exclude liability for indirect, incidental, special or consequential loss, including loss of profits, loss of revenue, loss of opportunity or loss of data.

Where liability cannot be excluded but can be limited, our liability is limited to the maximum extent permitted by law.

Nothing in these Terms limits or excludes liability where doing so would be unlawful, including liability arising under the Australian Consumer Law.

18. INDEMNITY

You agree to indemnify and hold harmless JOLYN Australia, its related entities, directors, officers, employees and service providers from any claim, loss, damage, liability or expense arising from your breach of these Terms or your misuse of the Services, except to the extent caused by our negligence, fraud or breach of law.

19. TERMINATION

We may suspend or terminate your access to the Services at any time if we reasonably believe you have breached these Terms or used the Services unlawfully.

Termination does not affect any rights or obligations accrued before termination.

20. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect.

21. WAIVER

If we do not enforce a right or provision under these Terms, that does not constitute a waiver of that right or provision.

22. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Returns & Refunds Policy, Shipping Policy and any other policies posted on our website, constitute the entire agreement between you and us in relation to your use of the Services.

23. GOVERNING LAW

These Terms are governed by the laws of New South Wales, Australia.

You and we submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia and any courts entitled to hear appeals from those courts.

24. CHANGES TO THESE TERMS

We may update these Terms from time to time by posting the revised version on our website.

Your continued use of the Services after any changes take effect constitutes acceptance of the updated Terms.

25. CONTACT INFORMATION

Questions about these Terms should be sent to:

[JOLYN AUSTRALIA]
Email: hello@jolyn.au
Business Address: PO Box 470, Stanhope Gardens, NSW 2768
ABN: 26 694 180 893