JOLYN SQUAD POINTS // How to use your rewards account 💰

We have some of the best customers in the whole damn world, so we've created the greatest rewards program ever to give back to you. You see that little green popup bubble in the bottom left corner of the screen ↙️ go on, click it. This is where you'll always find our JOLYN SQUAD Rewards program.

Our JOLYN SQUAD Rewards is designed to give you heaps of ways to reward your loyalty and earn points right away. It's SO EASY. Just sign up with your email address and start banking those points, baby!

Need help? Here's our troubleshooting guide to make life easier. 

❔ WHAT'S MY LOGIN? 

Your login is the email address you use to place your orders online here at jolyn.thelap.co. You can still earn points without setting up your login, but you will need it to access your points and rewards. 

❔ WHERE DO I LOGIN? 

Visit jolyn.thelap.co/account/login to login to your existing account, or create a new account.

❔ HOW DO I REDEEM POINTS? 

When you've built up a good amount of points, you can simply log into the rewards panel and choose how to spend them. Once you choose your reward, you'll be either prompted to add the free item [like a sticker] to your cart, or you'll be given a discount code to apply at the checkout. You'll also be sent the discount code to your email, so you can come back and use it at a later date [within six months] if you're not quite ready to finalise your order that day.

❔ WHAT ARE MY POINTS WORTH? 

You will earn 1 point per dollar spent [we sometimes do double or TRIPLE points promotions, meaning you could earn 2x or 3x points per dollar spent during these fun promo periods]. You'll also earn points for other activities, like submitting a photo review of a recent purchase, or following us on Instagram. You can then see all the goodies you can use your points on in the rewards panel, this includes things like free shipping, order discounts [100 points earned = $1 off your order], and free accessories with your next order.

❔ HOW DO I APPLY MY REWARD / DISCOUNT? 

Once you've chosen the reward you want to spend your points on, you'll get a unique discount code for this item. If you don't choose to automatically apply this code to your order, you can copy and paste it, and apply it while completing your details at checkout, in the discount codes section.

❔ HOW DO I EARN POINTS? 

The fastest and easiest ways to supercharge your points are:
✓ Sign up to the rewards program - if you already have an account with us, just sign in! 
✓ Follow us on Instagram - even if you already do, just click the link to connect your account and earn your points
✓ Like us on Facebook - same as above, just click through to join all the dots!
✓ Add your birthday - you can do this through the rewards panel, just log in to your account and click "Ways to earn" > "Celebrate your birthday!" - You'll get bonus points on your big day*

Once you're all signed up, every dollar you spend with us, whether it be here on our website, when you stop into our Gold Coast showroom, or when you visit one of our popup shops around the globe, earns you JOLYN SQUAD Points which can be redeemed for heaps of fun things! Just make sure you use the same email address each time you shop as we can't combine points balances from multiple accounts.

❔ HOW LONG DO I HAVE TO USE / SPEND MY POINTS? 

While your points don't expire, your rewards do. So if you choose to spend your points on a free shipping code, for example, you will have six months from the date of selecting the reward to use this code.

❔ I'VE FORGOTTEN MY PASSWORD / LOGIN, HOW DO I RESET? 

Visit olyn.thelap.co/account/login and click the 'Forgot your password?' link to send a reset password email to your inbox. If you're still having troubles, send us an email and we'll do our best to get you logged in.

❔ MY POINTS BALANCE DOESN'T LOOK RIGHT. 

If you think you're missing points, or can't see your recent order in your account, get in touch. Please keep in mind that we cannot combine points from multiple accounts, so always ensure you're using the correct email address when ordering.

GET TO IT! Set up your account up now and start filling up that piggy bank of SQUAD points; your first reward isn't far away!! 🔜🎁

*if your birthday is within 30 days of updating your details, unfortunately your reward points cannot be applied ☹ but if you've previously added your birthday to our emailing list you'll get a different birthday treat sent to your inbox!