Return
We want you to feel confident shopping with JOLYN. If something isn’t quite right, eligible items can be returned within 30 days of delivery for a refund.
After 30 days, returns are still accepted up to 45 days from delivery for store credit only.
Items marked as Final Sale are not eligible for return.
Item Condition
All returned items must be in brand new condition. Items must be unworn, unused, and unwashed, with no signs of wear. All original tags and hygienic liners must remain attached. Returns that do not meet these conditions may be declined.
Swimwear & Hygiene Policy
For hygiene reasons, swimwear must be tried on over underwear only. Please do not remove the hygienic liner.
Swimwear returns will only be accepted if the liner is fully intact and the item shows no signs of use, including water exposure, sunscreen, deodorant, makeup, or fabric stretching.
Return Fees
A flat $5 return fee applies to domestic Australian returns. Return shipping costs will be deducted from your refund or store credit once processed. Original shipping fees, taxes, and duties are non-refundable.
Packaging
You may reuse your original JOLYN packaging or use your own, provided items are securely packed to prevent damage during transit.
How to Make a Return
To start a return, submit a return request online. Once approved, a return shipping label will be emailed to you with instructions. Refunds or store credit are issued after your return has been received and inspected.
Incorrect or Damaged Items
If you received the wrong item or your order arrived damaged, please contact our customer care team and we’ll help resolve the issue as quickly as possible.
Warranty
We offer a 6-month warranty against manufacturing defects. If an issue occurs within six months of purchase, please email us with your order number and clear photos of the issue so we can assist.
Australian Consumer Law
Nothing in this policy limits or excludes your rights under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Australian Orders
Australian customers are responsible for return shipping costs. Refunds or store credit apply to the product value only.
Orders placed before June 25, 2025 were processed through our previous Australian website and may follow different return instructions. Please refer to your original order confirmation email or contact customer support for assistance.